Friday 22 January 2021

Quality One Australia

Lean Six Sigma Black Belt


Quality One Lean Six Sigma Black Belt

Lean Six Sigma Black Belt  Lean Six Sigma Black Belt Training

Lean Six Sigma Black Belt Lean Six Sigma Black Belt
Lean Six Sigma Black Belt Training Lean Six Sigma Black Belt Training
Lean Six Sigma Black Belt in an Organisation Lean Six Sigma Black Belt in an Organisation
Lean Six Sigma Program Lean Six Sigma Program
Lean Six Sigma Black Belt Tools Lean Six Sigma Black Belt Tools

Lean Six Sigma Black Belt Home Lean Six Sigma Black Belt

Lean Six Sigma is a business process that allows organizations to drastically improve their bottom line by designing and monitoring everyday business activities in ways that minimize waste and resources while increasing customer satisfaction. The black belt participant will learn techniques to design and deploy an enterprise-wide Lean Six Sigma process including tools to Define, Measure, Analyze, Improve and Control (DMAIC) processes. This course will prepare and provide the participant with prerequisites for Master Black Belt training after a sufficient amount of practical experience is attained. Participants and organizations requiring a project based approach to business methodology and improvement should attend this course.

This course is delivered over a number of weeks with 15 days in total. This allows for participants to absorb and implement course material in a work environment as part of their Black Belt project and gain feedback in the training setting. Black Belt projects are typically of the highest level of risk in the organisations deliverable requirements and as a result have higher levels of interaction across the organisation, higher levels of stakeholder engagement, greater interaction with regulatory requirements and more detail required on data investigation and use.

Consulting/Coaching help is available to complete the lean six sigma project requirements. Please see the training outline for Lean Six Sigma Black Belt for further details.

The Black Belt training will provide information for those needing to use the principles of Lean Six Sigma problem solving, continuous improvement, data analysis and risk management in their day-to-day job function. The training will provide the appropriate information for the Black Belt to handle most situations and assist Green Belts in the delivery of projects.

The Lean Six Sigma Black Belt course includes fifteen days face to face training. After the completion of the course, participants will be able to:

  • Present a project around the DMAIC outline
  • Identify Lean Six Sigma Projects
  • Identify Risk Lean Six Sigma Projects
  • Identify Value Stream across the organisational processes within the project scope
  • Project Manage a Lean Six Sigma Project at the highest level
  • Identify approriate resource for the appropriate project
  • Develop a Project Charter
  • Benchmark
  • Process and Value Stream Map
  • Identify Voice of Customer
  • Develop Descriptive Statistics and Measurement Systems Analysis
  • Collect and Anlayse Data
  • Perform Statistical Functions and Measures using Black Belt level tools
  • Perform Design of Experiments
  • Perform Statistical Process Control and more...
In this Lean Six Sigma Program participants will...
  • Attend the 15 days training
  • Produce and validate 1 business improvement project at black belt level including organizing team members, resource and project management
  • Submit an open book theory and statistical examination at black belt level
  • Complete the diary each day
  • Report to the project tracker weekly
  • Complete Project Tollgates at each phase
  • Be certified through the global Quality One lean six sigma certification program
Participants can also use:
  • Up to 16 hrs of online help and support over the 90-180 working days of the program. Online help is provided either via email or skype.

Lean Six Sigma Black Belt Home Lean Six Sigma Black Belt Training

Lean Six Sigma is a business process that allows organizations to drastically improve their bottom line by designing and monitoring everyday business activities in ways that minimize waste and resources while increasing customer satisfaction. The black belt participant will learn techniques to design and deploy an enterprise-wide Lean Six Sigma process including tools to Define, Measure, Analyze, Improve and Control (DMAIC) processes. The Black Belt course covers all aspects of Lean Six Sigma Problem Solving. An individual who successfully completes this course of study, would be prepared to execute the steps necessary to obtain Black Belt Certification, this includes project work and a certification exam. The Black Belt materials will provide in-depth focus in all modules and the expected result is in-depth understanding. In addition to the materials (manual, computer based training and online), the Black Belt course includes three five day formal training sessions (15 days in total) which allows for development and tracking of projects.

Lean Six Sigma Black Belt Course Content includes:
Six Sigma Overview
Over the years, the term 'Six Sigma' has been used to describe a wide variety of programs and initiatives as companies adapted it to their needs. The Six Sigma process starts with strategic and annual business goals and targets. To accomplish those goals, the right projects must be selected. Then the correct people must be trained to work on those projects. Improvement plans must be developed and implemented by the teams. Operations must be managed to achieve excellence. Finally the gains must be sustained. If all of this can be accomplished then the output of the process will be achieving the set goals and targets.
Implementation and Deployment
The successful deployment of Six Sigma is not a short-term process. It has taken many companies years of top management commitment and focused effort to embed Six Sigma into the company's DNA.
Legacy Quality Improvement Processes
Most companies effect process improvement at some level. However, progress is often at an evolutionary rate. This sections provides some over information on Kaizen, PDCA, and 8D.
What Makes a Good Six Sigma Project?
A continuous flow of good Projects is the lifeblood of a Lean Six Sigma Program. Without this flow, a Six Sigma Program will soon fail. Any Six Sigma project must directly address three factors: improved customer satisfaction, improved bottom line, and directly support the companies strategic critical success factors.
Lean Six Sigma Teams
Teams are established to accomplish something within a timeframe. Energizing and focusing the creativity of all employees on accomplishing the most important issue the company needs to do is the strength of Lean Six Sigma. This section explains the roles and responsibilities of a Lean Six Sigma team.
Cost of Quality
Quality costs are those costs associated with making, finding, repairing, avoiding or preventing the occurrence of defects. Quality costs are a measure of the costs specifically associated with the achievement or non-achievement of product or service quality - including all product or service requirements established by the company and its contracts with the customers and the society.
Project Management
Today's projects are more complex than the Great Pyramids, place more stringent demands on time and cost, and require sophisticated techniques to plan systematically. In life you will make enough mistakes accidentally. You don't need to make any on purpose. Not planning your project is making a mistake on purpose. To fail to plan is to plan to fail.
Project Charter
The Project Charter is the foundation, the starting point for the Lean Six Sigma Team. It is the Project Sponsor's concise statement of the problem to be solved, the objectives that are to be attained, and gives the team the basic information they need to get off to a strong start.
Quality Audits
Quality auditing provides the organization with objective insights based on data. The main objective of this audit is to establish the initial "Current State" performance and costs of the processes. This will then serve as the baseline from which improvements and trends are monitored.
Benchmarking is the process of comparing the current project, methods, or processes with the best practices of other organizations to quickly identify improvement opportunities. Often it serves as a "Reality Check" for the Lean Six Sigma Team when they see that the processes of others are performing at levels that they initially may have considered "impossible" to achieve.
Process Mapping
Sometimes referred to as Process Flow Diagramming, Process Mapping is used to document the movement of products or services through the organization's manufacturing or support process. Special attention should be taken to document redundant activities, for example, the number of manager approvals that are needed before a decision can be implemented.
Value Stream Mapping
Value stream mapping is a tool that helps you see and understand the flow of material, process steps and information as a product or service makes its way through the value stream. A current state map is drawn by following a product or service's path from the customer to the supplier. This then serves as a baseline from which lean "future state" maps can be developed.
Lean Concepts
A lean operating system provides for a Systematic Approach that empowers people to plan how and when they will implement improvements. A lean system establishes a process so that work units and/or information can flow at a pace required by the customer.
Voice of the Customer / Voice of the Business
Senior leaders must constantly manage the balance of satisfying Customer needs while meeting the shareholder / stakeholder needs of constantly increasing the value of the organization. By having both of these needs clearly identified and defined, the Lean Six Sigma Team can optimize the use of the Lean Six Sigma process to maximize the benefits to the customers and shareholders / stakeholders.
Descriptive Statistics
What gets measured gets managed! When the problem is quantified and measured mathematically, you can use the powerful Lean Six Sigma statistical tools to give managers insights into problems that cannot be seen using any other process. It is the power of statistics that enable managers to make bolder, more informed decisions that accelerate the rate of positive improvement in their organizations.
Measurement Systems Analysis
The old saying "garbage in, garbage out" is very true. If the measuring system itself produces a significant amount of variability into the data, any decisions made based on that data carries a high risk of being a bad decision. Measurement systems analysis assesses the quality of a measurement system to ensure that the measurement system being used is appropriate for the application.
Data Collection
Collecting data provides the information needed to solve problems. Sampling or sample sizes are determined by the acceptable risk that an organization can endure. The lower the acceptable risk the larger the sample sizes required to mitigate that risk.
Quality Tools
Quality tools to represent various types of data graphically, making it easier to draw conclusions about the data.
When a manager makes a decision, they want a high probability that they will get the benefits the Lean Six Sigma Team have predicted, at the cost the team has estimated and understand the risks of making that decision.
Process Capability
For a process to be predictable it must first be stable. That is it must consistently produce its output with its range of "Natural" variability. After a process is stable, then the Lean Six Sigma Team can assess its capability. That is its ability to consistently perform within its customer's needs / expectations.
Hypothesis Testing
Testing hypotheses using statistical methods is similar to making an educated guess based on the probabilities associated with being correct. Due to sampling variation, an organization can never know with complete certainty whether a decision is right or wrong.
Probability Distributions
There are several types of probability distributions. This section extends the teachings of hypothesis testing to some of the more common probability distributions.
Analysis of Variance
ANOVA, or analysis of variance, compares multiple settings or outputs to determine if there is any statistical significance in the variation of each setting's output. It is an extremely powerful tool that can identify the true "Root Cause" of a problem. Once the true root cause has been identified, the Lean Six Sigma team can focus its creativity and resources to eliminate the problem and fail proof the process. It can also be used to find the optimum settings of Key Process Parameters that will maximize the throughput of the process.
Correlation and Regression
Correlation can be best described as one factor that directly affects another. This affect can either be positive or negative. Regression is the determining of a statistical relationship between various factors.
Taguchi Loss Function
This advanced concept illustrates that the farther a process operates from the "Target" or "Optimum Value" the costs of the process increases at an ever increasing rate. Using this concept to identify critical parameters and set tolerance levels enables managers to more accurately predict the degree of satisfaction their customers will have with their product or service.
Design of Experiments
A D.O.E. investigates a list of potential factors whose variation might impact the process output. This powerful tool gives managers insight into how several factors interact with each other. It may well be that the right combination of these factors would create a synergy that would produce a greater output than otherwise possible. Managers would not be able to attain these synergies without this insight.
Quality Function Deployment
Quality Function Deployment is a matrix method that is used to translate customer wants and desires into written requirements. Further deployment converts requirements to specifications at a component level and finally to the control factors on the process machinery, or "Moments of Truth" in the service industries. It allows employees to graphically see the impact of how they perform their individual jobs has on the organization's customers.
Robustness Tools
Robustness is assuring that a design's function is not affected by factors that are uncontrollable, or too expensive to control. These factors are but not limited to: environment, unusual customer usage, interfaces between systems, variation of the product / process, or degradation over time, etc.
Failure Mode and Effects Analysis
FMEA, or Failure Mode and Effects Analysis, is an analytical technique used primarily by a design or process responsible engineers/teams as a means to ensure that, to the extent possible, potential failure modes and their associated causes/mechanisms have been considered and addressed. It is a key tool to identify potential sources of failures and other waste and prevent them from ever happening.
Decision Making
A typical decision making process would be a Pugh matrix where new options are compared against the current baseline when measured against program must-haves and wants. It allow the Lean Six Sigma Team to evaluate a broad range of options and select the options that create the most value for the organization.
Error / Mistake Proofing
Other than eliminating the opportunity for errors, mistake proofing is relatively inexpensive to install and engages the operator in a contributing way. Work teams can often contribute by brainstorming potential ways to thwart error prone activities. There are many examples in consumer products: on automobiles, warning keys left in ignition; on floppy disks, shield covering disk surface and notch to correct placement; on file cabinets, interlocks that prevent more than one drawer open at a time.
Control Planning
Control plans are developed to inspect products or characteristics for features that have some probability of being incorrect. There is no reason to have a control plan if all critical and significant characteristics are mistake-proofed.
Work Instructions
Work instructions are the extension of any item from a control plan or special control and identify the "Best Practice" on how to perform a function. They should be detailed enough to allow the operator, or user of the instruction, to follow it and complete the task with a very low probability of making an error. It must be as visual as possible and preferably on one sheet of paper.
Statistical Process Control
A powerful, simple tool that makes a distinction between Common and Special Causes of Variation and helps to determine whether a process is running within established control limits.

Lean Six Sigma Black Belt Home Lean Six Sigma Black Belt Training in an Organisation

Within the structure of the organisation Black Belt training is delivered to personnel who require training that allows them to lead projects with high risk and reward across multiple entities within the organisation and understand and deliver their role in the Lean Six Sigma Program. The Lean Six Sigma Black Belt course is 15 days formal training and can be conducted onsite.
After the completion of the course, participants will have covered:

  • Presenting a high risk reward project around the DMAIC outline
  • Identify a Lean Six Sigma Projects
  • Project Manage a Lean Six Sigma Project at Black Belt level
  • Managing stakeholders across the organisation
  • Assisting Green Belts in delivering projects
  • Develop a Project Charter
  • Benchmark
  • Perform risk analysis of projects, resources and deliverables within the Lean Six Sigma Program
  • Process and Value Stream Map
  • Identify Voice of Customer
  • Develop Descriptive Statistics and Measurement Systems Analysis
  • Collect Data
  • Perform Statistical Functions and Measures
  • Lead Decision Making in implementation of project improvements
  • Implement and Measure process improvements
  • Perform Statistical Process Control and more...

Lean Six Sigma Black Belt Home Lean Six Sigma Program

Black Belt Role
Black belt training provides personnel delivering projects the understanding of the methods, tools, language and deliverables of lean six sigma. It also allows personnel to lead projects within the lean six sigma program at the highest level of risk and reward.

  • "Project Lead Level” of the organization’s Lean Six Sigma
  • Goals, Methodology, Tools
  • Knowledge of the process of how to submit ideas for potential Lean Six Sigma projects for Green and Black Belts
  • Prioritising organisation projects and resources
  • Deliver the requirements of a Lean Six Sigma Project.
As Project Lead Lean Six Sigma Black Belt personnel:
  • Lead Project Participation
  • Lead Project Team Members
  • Chair Team/Project Meetings
  • Deliver project definition
  • Deliver Prepare Tollgates
  • Assist other projects in delivering requirements
  • Deliver and Prepare Reporting
  • Assist Master Black Belt in delivering the program requirements
  • Define and Deliver Data and Data Collection
  • Supervise the Collection of Data
  • Analyse and Present Data
  • Contribute and Lead Improvement Ideas
  • Implement Improvement Ideas
  • Implement Control mechanisms
  • Analyse all changes and projects for risk in the organisation

Lean Six Sigma Black Belt Home Lean Six Sigma Black Belt Tools

Tools covered at an participation and use level in Lean Six Sigma Black Belt include:

  • Kaizen
  • Lean Management
  • PDCA
  • 8D
  • Project Selection Matrix
  • COPQ Calculator
  • PERT and CPM
  • Project Charter
  • Conflict Resolution Matrix
  • Process Mapping
  • Value Stream Mapping
  • Lean Concepts and Measures
  • 8 Deadly Wastes - TIM WOODS
  • Normal Distribution
  • MSA
  • Sampling
  • Bar Chart
  • Pareto Chart
  • Run/Line Chart
  • Probability
  • Probability Distributions
  • Hypothesis Testing
  • Correlation Studies
  • DOE
  • Cause and Effect Diagrams
  • Control Charts
  • Process Capability
  • QFD
  • FMEA
  • Error & Mistake Proofing
  • Statistical Process and Quality Control
  • Control Plan
  • Work Instructions

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